Financial/Private Policies

Our Financial Policy

We are a “fee for service” practice. Payment is expected at the time of service unless otherwise stated. Most lab testing is covered in-network through most insurance carriers. In order to best serve you and to provide accurate charges and insurance information, we recommend all new patients take advantage of our “complimentary consultation” policy where you and the doctor can sit and discuss your concerns and goals. At that time, pricing and recommendations can be discussed based on your personal road to wellness.

Because we are a wellness-based practice, most of our service providers have chosen not to become an in-network provider for insurance providers. We have done this to keep our rates affordable for the time we spend with patients and the comprehensive services we offer. We are happy to provide the necessary forms needed for you to submit claims to your insurance carrier for reimbursement.

Our fee schedule is based on the time spent with our patients, the complexity of the problem assessed, and the number of problems addressed. If a visit addresses several items, each of which would normally be the focus of a single visit, this will be reflected in the overall charge. Since we evaluate your health concerns in a holistic manner, our appointments require more time. Our prices reflect the amount of time and focus we spend on your individual case. If you are looking for a brief 5 minute visit for the price of a co-pay, we would be happy to refer you to an office that better fits your health goals.

We accept the following methods of payment:

  • Cash
  • Check
  • Visa
  • Mastercard
  • HSA checks/cards
  • Flex Spending Account Funds

Our Payment Plans

Through CareCredit, we are able to offer qualifying patients with no interest payments to keep your care within your financial comfort. For more information on CareCredit, please call them directly at 1-866-893-7864.


For those who wish to get the care they truly need and deserve, but cannot afford the upfront investment, we offer several very affordable payment plan options to fit your financial needs.

Our Insurance Policy

We are an out-of-network provider for all insurance carriers. However, you may still use your insurance to assist in paying for your care. Keep in mind, we will always make treatment recommendations based on what you need, rather than what your insurance covers.


For those that wish to use their insurance for care, you are held to the same financial responsibilities as cash patients as your insurance policy coverage is an agreement between you and your carrier, not the providing doctor. All care must be paid for at the time services are rendered whether insurance claims are being sent or not. We will provide the necessary paperwork for you to submit the claims in a quick, easy way to your insurance carrier. If you are eligible for reimbursement, your carrier will mail a check directly to you.


We apologize for any inconvenience and will do our best to answer any questions you may have regarding our insurance policy.

Our Cancellation Policy

We do our best to get new patients in the same day. In order to serve others, we ask that you offer a courtesy call if you cannot keep your allotted appointment time. A twenty-four hour notice is required for cancellation of appointments without acquiring a “no-show” charge. Patients that do not adhere to our policy may be charged the full fee for the scheduled services. This includes new patients. Please be considerate!

Privacy Policy

What Private Information do we Collect?

To ease your mind, by just clicking on our site, absolutely no information is tracked or collected about you. However, when you write, phone, fax or email us, we take your information. This allows us to reply to your questions or comments.


Who Sees This Information?

Only us! RCAS will NEVER sell, trade or rent your personal information to others, for any purpose, whatsoever.

What Do We Do With This Information?

We use your contact information to occasionally keep you informed of new services. That’s all.

Welcome to RCAS

Rehabilitation Counseling and Assessment Services, LLC. RCAS has been a provider for brain injury services since 1996. Consultation services have been provided to Vocational and Educational Services for Individuals with Disabilities (VESID) for a five year grant program specializing in assessment and employment of individuals with brain injury.

We are here to serve you, so let us help! 

15 Fishers Road
Suite 213
Pittsford, New York 14534
p: 585-586-3336
f: 585-586-8111

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